Returns & Exchanges
At Twamev Homes, we strive to ensure your living spaces are perfect; if you are not completely satisfied with your purchase, you may return eligible items within 15 days of delivery. All returned products must be in their original packaging and pristine condition to qualify for a full refund or exchange.
Initiate Request
Log into your Twamev account or visit our Returns Portal with your order number and email address to select the items you wish to return.
Prepare Packaging
Carefully pack the items in their original boxes with all protective padding, tags, and documentation included to prevent damage during transit.
Schedule Pickup
Choose a convenient time slot for our specialized logistics partners to collect the package from your doorstep at no additional cost for valid returns.
Quality Inspection & Refund
Once our warehouse team verifies the item's condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing