Frequently Asked Questions
Everything you need to know about bringing luxury to your doorstep.
What is the estimated delivery time for my order?
Most orders are processed within 2-3 business days. Depending on your location, shipping typically takes 5-7 business days for standard items and 10-14 business days for larger furniture pieces.
Do you offer international shipping?
Currently, Twamev Homes ships exclusively within the continental United States. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns or exchanges.
How can I track the status of my shipment?
Once your order has dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are the materials used in your products sustainable?
At Twamev Homes, we prioritize ethically sourced woods, organic textiles, and eco-friendly dyes to ensure our products are as kind to the planet as they are beautiful in your home.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and interest-free installment plans through Affirm for qualifying purchases.